Phase 3 · Integration and Market Launch

Access: smart lock, access codes, key box

Three sets of keys upon signing, or a smart lock that you continue to own.

How do your guests check in? This is the number one logistical question in short-term rentals—the one that determines late check-ins, tight turnaround times, and your peace of mind. Physical keys, smart locks, temporary access codes: the contract specifies each option in detail, and this page breaks them down.

One principle runs throughout the entire system: we hold access rights to work, never to own. Everything else remains yours—from the cylinder to the smart lock.

Landmark

The retention of the keys is intended solely for the purpose of providing services and does not entail any transfer of custody of the residence: custody remains yours, as specified on page 1.9.

The Key System

Upon signing, you will provide us with three sets of keys for our teams and travelers. They are distributed according to a specific protocol, and each set is tracked.

The Smart Lock System

Case

What Applies

The lock already exists

Please provide us with the user manual, the support contact information, and the admin codes.

We'll install it

After you have given your express written consent. You are responsible for the costs, and you retain ownership of the item at the end of the contract.

Self-check-in eliminates the need to hand over keys and effortlessly accommodates late arrivals, which are common in the Toulon market, where many travelers arrive in the evening.

Code Management

One unique code per stay, valid for the duration of the reservation and deactivated upon checkout. No permanent code is provided to guests.

Good to Know

The smart lock we install remains yours at the end of the contract: the investment is tied to the property, not the property management service. It is both an asset that adds value to the property and an operational tool.

The Mistake to Avoid

The key box is left on the street. It draws attention to a residence that is often unoccupied: we use it only as a backup, and then we remove it.

Points to Watch For

Replace the lock cylinder after an incident rather than relying on the keys being returned. The cost of a lock cylinder is nothing compared to the cost of uncertainty.
No code is permanent. One code per stay, deactivated upon departure: the security of self-service access relies entirely on this rotation.
Please submit all three sets as soon as the contract is signed. A missing set complicates rotations and delays the integration process described on page 3.1.

Warning

At the end of the contract, we will return all keys, access credentials, and codes within eight days and remove ourselves from your accounts. Any delay that remains unresolved fifteen days after a formal notice is issued will result in a penalty of €50 per day, capped at the replacement value.

Frequently Asked Questions

Who has my keys on a day-to-day basis?

Our teams, for the provision of services: cleaning, reception, and on-site assistance. This retention does not entail any transfer of custody of the residence.

Can you install a smart lock for me?

Yes, provided you give your express written consent. You are responsible for the costs, and the lock belongs to you both during the term of the contract and thereafter.

Does the traveler receive a final code?

Never. Each stay has its own code, which is active only for the duration of the reservation and deactivated upon checkout.

What happens when the contract ends?

Full handover within eight days: key sets, access credentials, codes, and withdrawal of your accounts from the platforms. Section 8.2 details this cross-platform handover.