24 rue July, 83000 Toulon
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We are bound by an obligation of means with respect to our services; you remain responsible for the housing, its compliance, and your tax obligations. And you make all decisions that affect your assets.
A breakage during a stay, water damage on a Sunday, a compliance inspection: who’s responsible? This issue should be resolved before an incident occurs, not after. This page outlines the division of responsibilities between your short-term rental management company and you, the owner of a furnished vacation rental in Toulon.
The principle is easy to remember: we are responsible for what we do, in full and including any subcontracting; you are responsible for who you are—the property owner and the operator of the rental business. The contract sets out this principle item by item, with no gray areas.
The second half of the page summarizes, in a decision-making matrix, the fourteen situations in which you need to quickly determine who makes the decision and within what timeframe. This is the section to refer back to in real-life situations, when you need to make a clear decision.
No liability limit is specified in our favor, and no clause limits your right to compensation in the event of a breach on our part. Conversely, any matter that affects your assets, your finances beyond the threshold, or your contractual relationship with a traveler is your responsibility. This provision also applies to cases not covered by the table.
We assume full responsibility for the performance of our services, even when we use a subcontractor. Our maintenance teams remain the same from one visit to the next and have their own professional liability insurance, but we are the ones who are accountable to you. You never have to look for the right person to contact—there’s only one.
We approach this from an economic perspective, not by mechanically applying the threshold. If a €2,000 trip is at risk of being canceled because we can’t find an electrician for €150, we’ll take action. If the repair can wait until you return without any negative consequences, we’ll wait.
Passenger assistance is available in person, including on weekends and holidays. Not at night, however: nighttime emergencies are handled over the phone and then in person first thing in the morning.
Let’s assume that your standard non-occupant homeowner’s insurance covers short-term rentals. A standard non-occupant policy covers the building and often glass breakage, but rarely covers damage to furniture or personal property. Be sure to ask your insurer specifically about short-term rentals; we can refer you to supplemental coverage.
An obligation of means does not mean a lack of commitment. We must exercise all due diligence, and we are accountable for doing so. However, we do not guarantee any commercial results—neither occupancy rates nor revenue.
What if your team breaks something?
We'll take care of it. It's covered under the contract, regardless of our contractors' insurance: you don't have to chase after the service provider in question.
Can you spend money without my permission?
Only emergency precautionary measures, up to €200 (including tax) per incident, with immediate notification. Everything else requires your written approval, except in emergencies.
Water damage on a Sunday costs €800: are you waiting for my answer?
No. We shut off the water supply, try to find alternative housing for the traveler in the area, and contact you at the same time. Any expenses incurred above the threshold require your approval, but these precautionary measures do not wait for it.
Who decides whether to accept a reservation?
It is always up to you to accept, decline, or cancel a confirmed reservation; in such cases, you will be responsible for any associated fees and penalties.
Who responds to traveler reviews?
We do, unless you choose to handle it yourself. We always respond publicly, even to negative reviews.
Who is liable if a traveler is injured in the accommodation?
As the owner, you are responsible for maintaining the property and ensuring the safety of its occupants. This is why it is important for the property to comply with regulations and to have appropriate insurance; for our part, we will promptly report any defects we find during our visits.
Can you advise me on the tax system?
Not under this contract, which expressly excludes any obligation to provide advice. The founder of Loca'Zen is also a wealth management engineer: an assessment may be conducted separately, under a separate engagement letter.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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