24 rue July, 83000 Toulon
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A flat fee, calculated once for your property, paid by the traveler, collected by you, and then remitted to the concierge service.
In short-term rentals, the quality of housekeeping is the number one factor in earning five-star reviews—and the number one reason for complaints when it falls short. In Toulon, during peak season, the turnaround between two stays takes just a few hours: cleaning, laundry, and preparing the unit for the next guests must be flawless every time. This page explains how the cleaning and laundry fee is calculated, who actually pays it, what it covers, and what it doesn’t cover.
The payment process is simple: the traveler pays the cleaning fee listed in the ad, the platform transfers that amount to you along with the rent, and then we bill you the flat fee agreed upon in the contract. So you don’t have to pay anything up front: in most cases, it’s the traveler who covers the cost of the service.
The number of service hours is estimated during the on-site visit to your property, based on its square footage, layout, and level of amenities. It is set at a flat rate and is not recorded separately for each visit.
Real-world example: A one-bedroom apartment estimated to take three hours to clean, with one double bed and one single bed, comes to 75 € + 15 € + 10 €, or 100 € before tax and 120 € including tax per cleaning cycle. This amount is specified in the contract and remains the same for each guest departure.
If the team finishes in less time than expected, the flat fee does not decrease. If it takes longer, the fee does not increase either. This rule protects both parties: you know your cost in advance, and we assume the risk associated with the project’s execution. The only exception is if the accommodation is clearly damaged by the guests, in which case the procedure for damage described on page 5.1 applies.
The package includes a thorough cleaning after each guest’s departure, the provision and replacement of clean linens—processed by our in-house laundry service—as well as the supplies made available to guests: soap, paper, and welcome amenities.
Advertising very low or even zero cleaning fees to make the listing more attractive without considering the consequences: you’ll be billed for the difference between the advertised amount and the contractual flat rate. This is a legitimate business decision, and can sometimes be appropriate in Toulon for short stays—provided you know the exact cost.
After your own stay at the property, the flat-rate fee also applies whenever we are called upon to clean it. You may choose to clean the property yourself: in that case, you will not be charged, but you are responsible for the quality of the cleanup, as well as its impact on the next guest’s review.
Is the initial cleaning included?
No. The first cleaning, which is often more extensive because it prepares the unit for its very first rental, is covered by a separate service, described on page 1.4 along with the move-in package.
Why pay if the apartment has been cleaned?
Because the flat fee does not cover simply noting the condition of the unit, but rather restoring it to full rental condition, including linens. A bed made with fresh linens, a disinfected bathroom, and restocked supplies do not depend on the apparent cleanliness left by the previous guest.
What if the traveler leaves the accommodation in an unusual condition?
This is no longer covered under the flat-rate plan but falls under the damage claims procedure: photographic documentation within twenty-four business hours, cost estimate, followed by a claim filed with the platform or the insurance company. Section 5.1 details each step.
How much do cleaning fees cost for a furnished vacation rental in Toulon?
It all depends on the size and the number of beds. With our package, a studio apartment estimated at two hours with a double bed costs €65 excluding tax, or €78 including tax per booking, and a typical one-bedroom apartment is around €120 including tax. The exact amount is determined after the property is inspected and specified in the contract.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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