Homeowners' Area

The Complete Guide to Your Relationship with Loca'Zen

Seventy-six pages, organized in chronological order according to the account. Each page answers a specific question and indicates where to find the corresponding document.

Document Index Glossary Downloadable Templates Update Log

Phase 0

Understanding Concierge Services

0.1What Loca'Zen Does—and What It Doesn't Do
0.2Plans and Pricing
0.3 FromAnnouncement to Payment: The Journey of Your Income
0.4 TheFeasibility Study: Methodology and Limitations
0.5Is yourproperty eligible?
0.6Questions People Ask Us Before Getting Started

Phase 1

Your Contract

1.1Contract Structureand Document Hierarchy
1.2 Fees: On what basis, exactly?
1.3 TheCleaning and Laundry Package
1.4 TheIntegration Package
1.5 Billingand Payment
1.6 Thesettings you configure
1.7 ExclusiveMarketing Rights
1.8 Term, Renewal, and Termination of the Contract
1.9 WhoIs Responsible for What
1.10 YourRight of Withdrawal
1.11 Mediation, Complaints, and Personal Data

Phase 2

Bringing the property into compliance

2.1 Registrationwith the City Hall and Registration Number
2.2 Changeof Use
2.3 CondominiumOwnership: Rules and Information from the Property Manager
2.4 Setting UpYour Status as a Furnished Rental Property Owner
2.5 Micro-BICor Actual: How to Decide
2.6 Insurance: PNO and Specific Coverages
2.7 TheTourist Tax
2.8 VAT: When It Applies to You
2.9Compliance Checklist Before Going Live

Phase 3

Integration and Marketing

3.1 TheIntegration Process, Step by Step
3.2 Preparingthe Property for the Photo Shoot
3.3Minimum Equipmentand Comfort Levels
3.4 Linensand Supplies
3.5 Access: Smart Lock, Access Codes, Key Box
3.6Initial Inventory
3.7 Creatingand Optimizing the Ad
3.8Multicasting
3.9Pricing Strategyand Dynamic Pricing
3.10Welcome Brochureand Local Recommendations
3.11House Rules
3.12Final Approvaland Publication Online

Phase 4

Day-to-Day Operations

4.1 ViewYour Calendar
4.2 Reservethe property for your personal use
4.3Passenger Selectionand Communication
4.4 TheProcess of a Rotation
4.5Routine Maintenanceand Minor Repairs
4.6 TheMoney Flow
4.7 ViewYour Monthly Summary
4.8Direct bookings, excluding booking platforms
4.9 Trackthe Performance of Your Property
4.10 Seasonalityand Realistic Expectations
4.11Contacting Us: Channels and Response Times

Phase 5

Incidents, Disputes, and Claims

5.1 Damageor Breakage: The Procedure
5.2Problematic Passenger
5.3 Cancellation, Overbooking, and Disruptive Malfunction
5.4 Filinga Claim and Receiving Compensation
5.5 ANegative Review: How to Handle It
5.6 WhoDecides What, and by When?

Phase 6

Year-End Closing and Taxation

6.1 YourAnnual Summary
6.2 FilingUnder the Micro-BIC System
6.3 ReportActual Income
6.4Deductible Expenses
6.5 TheBusiness Property Tax
6.6What We Provide, and When

Phase 7

Taking the Relationship to the Next Level

7.1 ModifyingYour Contract Through an Amendment
7.2 ReviewYour Pricing Schedule
7.3 EntrustingAdditional Property
7.4Value-added projects: what pays off
7.5 Changeof Use or Purpose
7.6 Goinga Step Further: Arbitrage and Structuring

Phase 8

End of a Relationship

8.1 Termination: Notice and Procedural Requirements
8.2 Return: Keys, Inventory, Condition Report
8.3 Youraccounts and listings belong to you
8.4Account Balance
8.5 Archivingand Retrieving Your Data

Updated as of July 27, 2026. The concierge contract and its appendices take precedence over the content of this section, which is provided for educational purposes.