Phase 3 · Integration and Market Launch

House Rules

They aren't meant to punish people after the fact; they're meant to screen out reservations in advance that are likely to go wrong.

To allow or not to allow? Parties, pets, smoking, and hours: your house rules are the first filter for your short-term rental. When well-thought-out, they help screen guests even before a reservation is made and prevent stays from going wrong; when poorly thought-out, they scare away ideal guests or offer no protection at all.

This page lists the seven issues to be decided, explains their actual legal implications, and outlines the method for finding the right balance between the filter and the repeller.

Landmark

Rules posted in the listing and reiterated in the booklet are binding on the traveler and serve as supporting evidence in the event of a dispute with a platform. Unwritten rules have no legal weight.

What They Must Cover

Topic

Why

Holidays and Events

The primary cause of serious deterioration and neighborhood conflict

Number of occupants

Exceeding the limit wears out the housing and distorts the guaranteed capacity

Animals

A Clear Decision Is Needed: Ambiguity Leads to Disputes

Tobacco

The smell of tobacco leaves an apartment uninhabitable for several days

Quiet Hours

A Must-Have in a Condominium

Common Areas

Parking, trash cans, elevator

Start

Dishes, trash cans, windows, keys

Good to Know

The filter is applied before the reservation is made: clear rules automatically screen out unsuitable requests, just as the listing terms described on page 3.7 do. The best dispute is the one that never happens.

The Mistake to Avoid

Rules that are too restrictive drive people away. The goal is to screen people, not to deter everyone: banning children from a family home costs more than the risk it prevents.

Points to Watch For

A rule that isn't enforced loses its effectiveness. If exceeding the occupancy limit is never enforced, it cannot be invoked when it actually becomes a problem.
Settle the issue of animals. Yes or no, but make it clear: ambiguity leads to disputes on both sides.
Be sure to follow the check-out instructions carefully. Dishes, trash, windows, keys: clear instructions save time on each rotation, as described on page 4.4.

Warning

In a condominium, follow the rules: a house rule that is more lenient than the condominium bylaws does not protect you. This topic is discussed in detail on page 2.3.

Frequently Asked Questions

Who sets the house rules?

You. These are among the items that require your approval before they go live; we then include them in the listing and the welcome booklet.

Can I ban parties?

Yes, and that’s actually the first issue to address: parties are the leading cause of serious property damage and neighborhood disputes in short-term rentals.

What is the legal weight of these rules in the event of a dispute?

If they are listed in the advertisement and reiterated in the brochure, they are enforceable against the traveler and support a claim filed with the platform. If they are not in writing, they are worthless.

Can I change them along the way?

Yes: Please let us know, and we'll update the listing and brochure accordingly. Stays that have already been booked are still subject to the rules posted at the time of booking.