24 rue July, 83000 Toulon
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Disturbances, exceeding occupancy limits, refusal to leave: three situations, three responses.
The vast majority of stays go smoothly. This page addresses the exceptions: the noisy guest who drives the neighbors away, the group that exceeds the reservation count, and the rare but real case of a guest who refuses to leave. These are three situations of increasing severity, each with a specific procedure and a clear division of roles.
The guiding principle is always the same: act quickly, document everything, and comply with the legal framework, because that is what protects you.
You remain a party to the lease agreement: we observe, we alert you, and we support you, but the decisions are yours to make.
Noise, parties, complaints from neighbors: We speak directly with the guest, remind them of the house rules, and document every interaction. In a condominium complex, notifying the homeowners’ association of our intervention helps defuse a lot of tension: the neighbors know the property is being managed.
This constitutes a violation of the booking terms. It distorts the guaranteed capacity, causes wear and tear on the property, and may put you in a difficult position with the homeowners’ association. We will note this, document it, and report it to the platform.
Rare, but requires a systematic approach: assessment, formal notice, immediate reporting to the platform, and referral to the authorities if necessary. Each step must be taken in order and in writing.
Upstream filtering is better than downstream management: screening requests, clear rules, and disabling instant booking for sensitive properties. Most of the situations described on this page never arise when the upstream process is properly set up.
Taking eviction action on your own. The lease agreement binds you to the tenant, and any unlawful actions will backfire on the person who takes them: changing the lock or cutting off the electricity would put you in the wrong, even if the tenant is at fault.
Document everything from the very first sign: messages, photographs, timestamps. A case file compiled as events unfold is solid; one reconstructed after the fact is not.
A traveler is partying—what's going on?
We speak directly with the resident, remind them of the house rules, and document the incident. In a condominium, we notify the homeowners’ association board of our intervention.
Too Many Occupants: What Are the Consequences?
This constitutes a breach of the reservation agreement: misrepresented capacity, worn-out accommodations, and potential issues with the homeowners' association. We verify, document, and report this to the platform.
A guest refuses to leave: Can I change the lock?
No, never. The procedure is: document the incident, issue a formal notice, immediately report it to the platform, and contact the authorities if necessary. Assaults backfire on the perpetrator.
How can you avoid these situations?
Upstream: the application screening process described on page 4.3, clear house rules, and instant booking disabled for sensitive properties.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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