Phase 4 · Day-to-Day Operations

View your monthly summary

One document per month, detailing for each stay what was collected, what was deducted, and what you received.

Every month, a single document summarizes all the activity related to your short-term rental: stays, commissions, our fees, and your net earnings. It takes just five minutes to read through it carefully, and it helps avoid most questions about apparent discrepancies between platforms, bank statements, and invoices.

This page breaks down the document into four sections, explains who is responsible for what, and provides guidance on how to interpret specific cases: horseback riding trips, cancellations, and cleaning fees.

Landmark

The invoice arrives after payment has been made: the amounts have already been settled through the split. The document is for verification and your accounting records, not for payment.

Who Does What

Step

Loca'Zen

You

Prepare the summary

●

Make it available

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Check for consistency with your reservations

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Report an issue

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Correct and resend

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How to Read It

This Month's Trips. One line per trip: dates, platform, amount paid by the traveler.
Platform fees. Deducted upfront, they determine the tax base.
Our fees and rebilling. 24% (including tax) of the taxable base, plus the flat fee for housekeeping and laundry for each rotation, plus any approved service calls.
Net pay. What you were paid, and the payment dates.

The document is called " Monthly Summary Invoice." It is issued by Loca'Zen every month and filed in the "2 · Financial" folder in your document library.

Good to Know

Any discrepancy reported upon receipt is corrected, and the document is reissued without any specific formalities. The review process is designed to be helpful, not to discourage.

The Mistake to Avoid

Don't jump to the conclusion that there's an error based on a single month's reading. An apparent discrepancy is almost always due to a delay in payment or a stay that spans two months: compare two consecutive months before reporting the issue.

Points to Watch For

A stay that spans two months appears on the summary for the month in which it ends. The cumulative total covers two consecutive months.
A cancellation made after payment has been received is recorded as an adjustment on the following summary, not on the summary for the month of the reservation.
The annual summary consolidates these documents. It is used to prepare your tax returns, as described on page 6.1.

Warning

Cleaning fees are reported as revenue and expenses. The transaction is cash-neutral, but it is included in your revenue: this is an important point to keep in mind for your tax returns.

Frequently Asked Questions

Why doesn't the amount match what's shown on the platform?

There's almost always a delay in the payment date, or a stay that spans two months. Compare the data for two consecutive months before concluding that there's an error.

Can I get the details of a service call?

Yes: The intervention report is stored in Folder 6 · Operational in your document library.

How long do I have to dispute a charge?

Please let us know as soon as you receive it: we will correct it and resend the document.

What does the 24% represent?

Our fees, including tax, are calculated based on the net platform commission base. Details of the calculation, including examples, can be found on page 1.2.