Phase 4 · Day-to-Day Operations

Your Monthly Summary

You are automatically charged for each stay, and at the end of the month you receive a single document that details, stay by stay, what was collected and what was paid out to you.

How do you pay for a short-term rental concierge service, and more importantly, how do you verify what you’re paying? In Toulon, a furnished vacation rental can have eight consecutive stays in a single summer month: a viable billing system must be both automated—so you don’t have to worry about a thing—and transparent—so you can track every euro.

Our solution consists of two mechanisms: withholding at the source, on a per-stay basis, through the allocation process handled by the platforms, and a single monthly statement that summarizes everything. You don’t have to advance any funds, and you don’t have to schedule any transfers. It takes just five minutes to read this document carefully, and it avoids most questions about apparent discrepancies between platforms, bank statements, and invoices.

Landmark

The invoice arrives after payment has been made: the amounts have already been paid through automatic allocation. The document is for verification and your accounting records, not for payment.

Who Does What

Step

Loca'Zen

You

Prepare the summary

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Make it available

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Check for consistency with your reservations

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Report an issue

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Correct and resend

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How to Read It

This Month's Trips. One line per trip: dates, platform, amount paid by the traveler.
Platform fees. Deducted upfront, they determine the tax base.
Our fees and rebilling. 24% (including tax) of the taxable base, plus the flat fee for housekeeping and laundry for each rotation, plus any approved service calls.
Net pay. What you were paid, and the payment dates.

The document is called " Monthly Summary Invoice." It is issued by Loca'Zen every month and filed in the "2 · Financial" folder in your document library.

Good to Know

Each line item corresponds to your platform statement: amount paid by the guest, commission, tax base, fees, and cleaning fee. Any discrepancy reported upon receipt is corrected, and the document is reissued without any special formalities. The review process is designed to be helpful, not to deter.

The Mistake to Avoid

Don't jump to the conclusion that there's an error based on a single month's reading. An apparent discrepancy is almost always due to a delay in payment or a stay that spans two months: compare two consecutive months before reporting the issue.

Points to Watch For

A stay that spans two months appears on the summary for the month in which it ends. The cumulative total covers two consecutive months.
A cancellation made after payment has been received is recorded as an adjustment on the following summary, not on the summary for the month of the reservation.
Cleaning fees are reported as revenue and expenses. The transaction is cash-neutral, but it is included in your revenue: this is an important point to keep in mind for your tax returns.
The annual summary consolidates these twelve documents. It is used to prepare your tax returns at the end of the fiscal year.

Warning

For amounts paid by bank transfer, interest at the statutory rate accrues fifteen days after a formal notice of default has gone unanswered. This rule applies in both directions: any amounts we owe you that we fail to pay will accrue the same interest.

Frequently Asked Questions

Will I receive eight bills in August?

No. Just one, at the end of the month, listing the eight stays for that period with details for each one. It's easier for you to read and simpler for your bookkeeping.

Why doesn't the amount match what's shown on the platform?

There's almost always a delay in the payment date, or a stay that spans two months. Compare the data for two consecutive months before concluding that there's an error.

How can I verify your calculation if I only see the net amount?

The summary provides details for each stay: the amount paid by the guest, the platform commission, the applicable tax base, fees, and the cleaning fee. Each line item corresponds to your platform statement, and the method for calculating fees is explained step by step on the page dedicated to fees.

How long do I have to dispute a charge?

Please let us know as soon as you receive it: we will correct it and resend the document.

Can I get the details of a service call?

Yes: The intervention report is stored in Folder 6 · Operational in your document library.

Can I send these invoices to my accountant?

Yes, they are issued electronically and designed to be archived as is. At the end of the year, the annual summary compiles all of this information for your tax return.

What does the 24% represent?

Our fees, including tax, are calculated based on the net platform commission. Details of the calculation, along with examples, can be found on the page dedicated to fees.