24 rue July, 83000 Toulon
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The selection must be made before booking; after that, it's too late.
Who will be staying at your place? With short-term rentals, the answer is determined before confirmation: once the reservation is accepted, the contract is formed, and the guest has certain rights. The true value of a concierge service therefore lies in two areas of expertise: screening requests in advance, and then ensuring seamless communication throughout each stay.
This page describes two aspects: what we check before accepting a submission, and the timeline for communication—from confirmation to responding to reviews—which is available 7 days a week.
You retain the right to decline any reservation request. Instant booking, if enabled, is at your discretion and may be revoked at any time.
Management is provided 7 days a week, from the initial message to responding to reviews.
House rules are more effective at filtering submissions upfront than any rejection after the fact: the screening process begins with the listing itself, as explained on page 3.11.
Accepting a vague request for a sensitive date without asking questions. A holiday weekend or a last-minute request from a local group warrants verification before acceptance—not after the keys have been handed over.
Instant booking increases volume and search rankings, but removes the human filter. It’s a trade-off between volume and security, to be decided on a property-by-property basis, and can be reversed at any time.
Can I refuse a passenger?
Yes. You retain the right to decline any reservation request, and instant booking is activated only at your discretion.
Should I enable instant booking?
It increases volume and rankings, but removes the human review of each request. Decisions are made on a case-by-case basis, and you can change your choice at any time.
Who is available to assist travelers on the weekend?
We: We provide support 7 days a week, from confirmation to responding to reviews, including assistance during your stay.
What do you check before accepting?
Four factors: reviews from previous guests, the completeness and age of the profile, the consistency of the request, and the time between the request and arrival.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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