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Phase 7 · Taking the Relationship to the Next Level

Learn More: Arbitrage and Structuring

Issues that go beyond operations fall under a separate framework, and this is intentional.

After a few seasons, the nature of the questions changes. It is no longer a matter of how to fill a calendar, but whether to keep the property, integrate it into a company, pass it on, or sell it. These are legitimate questions, and they almost always arise.

However, they are not covered by the property management contract. This page explains where the line is drawn—and why it primarily protects the property owner.

Landmark

The concierge service contract expressly excludes any obligation to provide advice. This is not a loophole: it is what ensures that, when advice is given, it is provided within its own framework.

What Is Not Covered by the Concierge Contract
Why is it separate?

A wealth management firm assumes its own liability and is subject to regulatory obligations: engagement letter, duty to disclose information, and traceability of recommendations. None of these exist in a contract for the provision of tangible services.

Combining the two would be like giving you the appearance of advice without the safeguards that go along with it. So keeping them separate isn't a precaution for us—it's a safeguard for you.

Criterion
Concierge services, followed by wealth management consulting
Nature
Provision of physical services in exchange for regulated advice
Frame
Concierge Service Agreement, in Exchange for a Separate Letter of Engagement
Subject
The Use of the Property vs. Asset Structuring
Commitment
Obligation to use reasonable efforts regarding services, as opposed to specific liability for advice
Good to Know

The founder of Loca'Zen is a property management engineer. A study can therefore be conducted, but under a separate engagement letter, and not as part of the concierge service.

The issue that is most often discovered too late

The tax implications of selling a property should be considered before purchasing one. Since depreciation is now included in the calculation of capital gains, the benefit of the actual-cost method is no longer permanent: it is partially deferred until the date of resale.

In other words, a plan chosen for its immediate convenience can end up costing a lot in the long run. This is a classic example of a trade-off that arises at the beginning and is paid for at the end.

The Mistake to Avoid

Don't mistake a casual response for advice. A comment made during a visit offers you no protection whatsoever. If the matter is important, put it in writing.

Points to Watch For
Frequently Asked Questions

Can you tell me if I need to switch to the real world?

Not as part of the concierge service. Pages 2.5 and 6.3 outline the general framework and criteria, but a specific recommendation tailored to your situation requires a separate engagement letter.

Why don't you just answer my questions?

Because an informal response is non-binding and does not protect you. For advice to be valuable, it must be documented and stood by.

Do I need to switch concierge services to get this advice?

No. The two relationships coexist without overlapping: the concierge service continues to carry out its duties, while the study proceeds within its own framework.

What is still covered under the concierge service contract?

The day-to-day operation of the business, and the provision of figures and supporting documents. A complete breakdown of responsibilities is provided on page 1.9.

Further Reading

Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.