Phase 2 · Bringing the Property into Compliance

Insurance: PNO and Specific Coverages

Non-occupant homeowner's insurance is required, but it almost never covers what actually breaks.

Insurance is the blind spot of short-term rentals: everyone has it, but almost no one has the right one. Between comprehensive home insurance that excludes tourist activities and PNO coverage that covers the building but not the dishes, the gap between what people think is covered and what actually is leads to most of the unpleasant surprises. This page will help you avoid becoming one of them.

Your contractual obligation is simple: you must have insurance that covers the risks associated with your short-term furnished rental business, including, at a minimum, non-occupant landlord coverage and liability insurance. You must provide us with a valid certificate of coverage at the time of signing.

Landmark

The question you should ask your insurer isn’t “Am I insured?” but “Does my policy cover short-term furnished rentals?” Many standard home insurance policies exclude tourist rentals or set a cap on coverage for them.

What a PNO Covers—and What It Doesn't Cover

Generally covered

Rarely covered

The Building Structure

Furniture Damage

Water Damage

Broken objects and dishes

The Fire

Theft committed by a resident

Glass breakage often occurs

Minor acts of vandalism

It is precisely the difference between these two columns that accounts for most short-term incidents: a broken glass, a stain on a sofa, or an overturned lamp fall under the right-hand column.

Additional Coverage

Platforms offer their own protection, and there are dedicated products available for bookings made outside of platforms. We can help you find supplemental coverage tailored to your property: terms and rates are available upon request.

Good to Know

We will provide you with our own professional liability insurance certificate upon signing. That way, you’ll always know who is insured and for what: we’re insured for our mistakes, and you’re insured for your property.

The Mistake to Avoid

Learn about the exclusion for the first claim. If your insurer refuses to cover short-term policies, you must switch policies before making your first reservation—not after the first water damage incident.

Points to Watch For

Update it every year. An expired certificate can complicate a claim at the worst possible time.
Also ask about the ceilings. A listed property may have ceilings that are too low for a fully furnished and equipped home.
The certificate is one of the items on the compliance checklist. Without it, the content cannot be published online: the complete summary is provided on page 2.9.

Warning

Our insurance does not cover your property. We have professional liability insurance to cover our own errors, and you will receive a certificate of coverage. These are two distinct areas of coverage that are complementary but not interchangeable, as noted on page 1.9.

Frequently Asked Questions

Is my comprehensive home insurance policy enough?

Often not: Many standard policies exclude or limit coverage for short-term rentals. Ask your insurer the exact question in writing, and keep a record of the response.

What does your insurance cover?

Our own negligence, under our professional liability insurance. It does not cover your building, your furniture, or the actions of passengers.

Don't the platforms already protect me?

They offer their own protection, which is useful but subject to their terms and conditions. It does not replace either PNO or liability insurance, and does not apply to bookings made outside the platform, for which dedicated products are available.

When should the certificate be submitted?

Upon signing the contract, and then at each annual renewal. This is one of the nine items on the pre-launch checklist.