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24 rue July, 83000 Toulon
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Phase 0 · Understanding Concierge Services

What Loca'Zen Does—and What It Doesn't Do

We handle the day-to-day operations of short-term rentals; you remain the owner, decision-maker, and landlord.

Choosing an Airbnb management service in Toulon starts with a simple question: What exactly does it do? This page provides a complete list of our services—from creating the listing to cleaning between stays—and, just as importantly, what’s not included.

Our position is unique and clear: we provide hands-on services, not property management. We do the work; you make the decisions. This distinction is not merely a matter of terminology: it shapes the entire contract, as explained on page 1.1, and it allows you to avoid entering into a management agreement.

Landmark

Your accounts on the platforms, your listings, your photos, and your reviews belong to you. We access them as a co-host, solely for the purpose of fulfilling our obligations. If you leave, everything remains as is.

What We Do
Field
Service
Advertisements
Listing creation and optimization on Airbnb and Booking.com for apartments, and on Airbnb and Abritel for houses and villas
Visuals
Professional photo shoot, personalized digital welcome booklet
Pricing
Calendar synchronization, rate optimization within the limits you set
Reservations
Management 7 days a week; communication with guests before, during, and after their stay
Arrivals
In-person check-in at the home, semi-in-person check-in at the Mourillon office, or self-service check-in, depending on the location
On site
Assistance for travelers, at no additional cost
Interview
Cleaning after each guest's departure; in-house supply and laundering of bed linens
Supplies
Sponges, trash bags, dishwasher tablets, dish soap, coffee, body wash, shampoo, soap
What We Don't Do
Good to Know

Housekeeping is handled by our own team, not by interchangeable staff members: the same people return to your home stay after stay. This ensures a consistent level of quality and a thorough understanding of your home.

The Mistake to Avoid

Believing that entrusting your property to a property management service means delegating everything, including decision-making. The rental agreement remains between you and the guest, rent is paid directly into your account, and you retain control over every aspect of marketing, as detailed on page 1.6.

Warning

We offer travelers à la carte services on our own behalf: boat trips, massages, and private chefs. You owe us nothing for these services, and you have no claim to them. This is stated in black and white to ensure complete transparency.

Frequently Asked Questions

Why not guarantee an occupancy rate?

Because that would be unprofessional. And because the occupancy rate alone doesn't mean anything: at €20 a night, we'll always fill up. It's better to have a 65% occupancy rate at €120 a night than a 90% occupancy rate at €70.

Do you hire someone to clean your home?

Our team handles the cleaning. The same staff members will return to your home, and we are accountable to you for their work, as explained on page 1.9.

Do you sell services to my travelers?

Yes, à la carte and at our own expense: a boat trip, a massage, a private chef. This enhances your stay without costing you anything or putting you in our debt.

On which platforms do you post my ad?

Airbnb and Booking for apartments, Airbnb and Abritel for houses and villas. Page 3.8 explains the rationale behind this multi-listing and calendar synchronization.

Further Reading

Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.