Phase 8 · End of a Relationship

Data Backup and Recovery

Your data is retained for as long as necessary and then deleted, and you can retrieve it at any time.

Category

Duration

Contractual Relationship Information

Contract term, followed by five years

Accounting documents and invoices

Ten years from the end of the fiscal year

Prospecting Data

Three years from the last contact

Access, correction, deletion, restriction, objection, portability, and instructions regarding the handling of your data after your death. These rights may be exercised by email or by mail to our headquarters. Proof of identity may be requested in cases of reasonable doubt.

You may still file a complaint with the CNIL.

All of your monthly and annual summaries
The Contradictory Description and Its Updates
Incident Reports and Damage Assessments
Photographs of the property
The Welcome Booklet

Gather everything during your notice period. It's easier than asking for it six months later.
Accounting records are retained for ten years and cannot be deleted at your request: a legal obligation takes precedence over the right to erasure.
A request to delete data necessary for the performance of the contract may make it impossible to fulfill the contract. During the term of the contract, we would contact you to discuss the implications.

1.11 Mediation, Complaints, and Data 8.3 Your Accounts and Listings

Updated as of July 27, 2026. Describes the concierge service contract, Version 4. The contract and its appendices take precedence over this content, which is provided for educational purposes only.