24 rue July, 83000 Toulon
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You are automatically charged for each stay, and you receive a summary invoice once a month.
How do you pay for a short-term rental concierge service, and more importantly, how do you verify what you’re paying? In Toulon, a furnished vacation rental can have eight consecutive stays in a single summer month: a viable billing system must be both automated—so you don’t have to worry about a thing—and transparent—so you can track every euro.
Our solution consists of two mechanisms: withholding at the source, on a per-stay basis, through the allocation process handled by the platforms, and a single monthly statement that summarizes everything. You don’t have to advance any funds, and you don’t have to schedule any transfers.
Our direct payment through the platform constitutes a delegation of payment within the meaning of Article 1336 of the Civil Code: it extinguishes your debt to us in the corresponding amount. At no time do we collect rent on your behalf.
The reference document is the monthly summary invoice, filed in Folder 2 · Financial and issued by Loca'Zen. Each line item details the guest fee, the platform commission, the applicable tax base, the service fee, and the cleaning fee: all of these can be reconciled with your platform statement.
Don't jump to the conclusion that there's an error just because a stay seems to be missing or an amount doesn't add up. In almost all cases, this is due to a discrepancy in the payment date: a stay that spans two months appears on two consecutive statements. Check the following month before reporting a discrepancy.
For amounts paid by bank transfer, interest at the statutory rate accrues fifteen days after a formal notice of default has gone unanswered. This rule applies in both directions: any amounts we owe you that we fail to pay will accrue the same interest.
Will I receive eight bills in August?
No. Just one, at the end of the month, listing the eight stays for that period with details for each one. It's easier for you to read and simpler for your bookkeeping.
How can I verify your calculation if I only see the net amount?
The summary provides details for each stay: the amount paid by the guest, the platform commission, the applicable tax base, fees, and the cleaning fee. Each line item corresponds to your platform statement, and the method for calculating fees is explained step by step on page 1.2.
Where do my bank details go?
With the platform and, if applicable, with the payment provider. Never with us: we don't need your bank account information to get paid, since our share is paid directly to us by the platform.
Can I send these invoices to my accountant?
Yes, they are issued electronically and designed to be archived as is. At the end of the year, the annual summary described on page 6.1 compiles all the information for your tax return.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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