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Phase 0 · Understanding Concierge Services

From Announcement to Payment: The Journey of Your Earnings

The traveler pays the platform, the platform distributes the funds, and you receive your share directly: we never handle your money.

Where does the money go when you book a night on Airbnb or Booking? This is the most practical question you can ask a short-term rental management company—and the one that deserves the clearest answer. This page tracks the path of your revenue, euro by euro, from the traveler’s booking all the way to your bank account.

The core principle never changes: your rent never passes through our accounts or an escrow account. The platform distributes the funds itself; your share goes directly to you, and ours goes directly to us. Everyone receives what they’re entitled to, with no middleman.

Landmark

The direct payment of our fees by the platform settles your debt to us in full. This is a delegation of payment, not a collection on your behalf: the legal distinction is explained in detail on page 1.5.

The Route, Step by Step

Step 1: The traveler makes a reservation and pays through the platform. The platform holds the funds during the stay.

Step 2: The platform charges a commission, typically around 15%, which varies depending on the platform and the fee structure selected.

Step 3: The platform divides the balance. Your share is deposited into your account; our share—fees and the cleaning fee—is paid directly to us.

Step 4: This direct payment settles your debt to us in full. You do not need to transfer any funds to us.

Step 5: At the end of the month, you will receive a summary invoice, broken down by stay, for your accounting records.

One night for €150
Position
Amount
Price paid by the traveler
150,00 €
Platform fee (15%)
− 22,50 €
You collect
127,50 €
Our fees (24% including tax)
− 30,60 €
You have
96,90 €
What Else Is Out There

The visitor's tax: collected and remitted by the platform to the municipality. It does not pass through you, as explained on page 2.7.

The cleaning fee: paid by the guest in addition to the cost of the stay, it is remitted to us. This has no impact on you, unless you choose to display an amount lower than the fee.

Good to Know

You never have to chase your money. The platform pays your share directly to you: no escrow account, no payment delays on our end, and no risk related to our cash flow.

The Mistake to Avoid

Assuming that our 24% (including tax) applies to the price paid by the traveler. The tax base is net of the platform commission: on a €150 night’s stay, the fee is €30.60—that is, 24% of €127.50—and not €36.

Points to Watch For
Warning

The €96.90 in the example is net of platform and concierge fees, not net of everything. You are still responsible for property tax, condominium fees, insurance, utilities, and tax on your rental income.

Frequently Asked Questions

Did you touch my money at any point?

Never. The platform splits the payments at the source: your share goes directly to you, and ours goes directly to us. We do not collect any funds on your behalf.

What will you receive from me at the end of the month?

Nothing to pay: a summary statement, broken down by stay, that details what the platform has already paid us. It’s for your accounting records, not a payment. Page 4.7 explains how to read it.

Who pays the tourist tax to the municipality?

The platform collects it from the traveler. You don't handle it, except for direct bookings, in which case you are responsible for collecting and remitting the payment.

Why is the fee €30.60 and not €36 for a night's stay costing €150?

Because our fee structure is based on what you actually receive: €127.50 after the platform commission. 24% (including tax) of €127.50 equals €30.60. The details are provided on page 1.2.

Further Reading

Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.