24 rue July, 83000 Toulon
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There are three possible options, depending on the cause of the damage and the booking channel.
Receiving compensation is less a matter of luck than of how your case is handled: choosing the right course of action, providing the right documentation, and meeting the deadlines. In short-term rentals, three types of coverage may apply depending on the circumstances, and going to the wrong place wastes time—and the reporting deadlines leave no room for error.
This page outlines the three options, lists the documents needed to build a strong case, and explains what happens once compensation is awarded.
The deadlines are tight: each warranty has its own reporting deadline, often just a few days. Meeting this deadline is crucial.
Once you've been compensated, we'll take care of the purchases and replacements. You don't have to handle the repairs.
We handle the entire process of preparing platform warranty and supplemental warranty applications. Your role is limited to making decisions and, for building insurance, filing claims with our support.
Don't count on a standard personal property insurance policy to cover damage to furniture and personal items: it rarely provides coverage for this, even though it is precisely the most common type of claim under short-term policies.
Outside the platform, there is no automatic coverage: this is the main argument for supplemental coverage, as outlined on page 2.6, even before making your first direct reservation.
Which path should I choose?
The table above breaks down the information by the cause of the damage and the booking channel. In practice, we will guide you to the appropriate course of action as soon as the incident is reported.
Who is putting together the file?
We handle both the platform warranty and the separately purchased warranty. For building insurance, you file a claim with our assistance, using the documents we provide.
What happens after compensation is paid?
We'll take care of purchases and replacements: you don't have to worry about restoring the property to its original condition.
Is my PNO enough?
This is rarely the case for furniture and personal belongings, even though they account for the most common claims. Page 2.6 details the coverage options and their supplements.
Updated as of July 27, 2026 · Describes the current service agreement. The agreement and its appendices take precedence over this content, which is provided for educational purposes.
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